When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

I will be arriving early – when can I have my apartment?

An early check-in is sometimes possible, but needs to be requested in advance. In some cases, you may be required to pay. However if you are our Rewards Club Member, we will try our best to check you in as early as possible without any extra charges.

Also, if your reserved apartment type is available at the time of your arrival, we will certainly check you in straightaway. Otherwise, we can store your luggage until your apartment becomes available. Alternatively, if you are arriving very early in the morning or to have a guaranteed early check-in, you can reserve the night before. (subject to availability and charges). We highly recommend that you contact our reception team to let us know your arrival time in advance on 01179544800 or [email protected] .

What at the reception opening hours

Our main reception is located in PREMIER SUITES Bristol Redcliffe and is open

  • Monday & Friday from 9am-8pm
  • Tuesday - Thursday from 9am-6pm
  • Saturday from 10am-7pm
  • Sunday & bank holidays from 11am-5pm

What if I am arriving outside these hours?

An out of hours check-in service is available, please call us on +44 (0) 7786910368 and we can organise this for you. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

What should I bring with me for check- in?

If you have prepaid for your apartment we will require on check in to see the card the payment was made with. If the card cannot be supplied, we ask that you provide an alternative pay method and the amount will be refunded. For EU citizens we also require photographic ID;  for resident outside the EU A copy of passport will be required on your arrival.

Do I pay a security deposit for my apartment?

Yes a security deposit of £250.00 per apartment will be requested on check in. This deposit is refundable on check-out but part of, or the full amount may be retained if the management deems necessary following damage or noise complaints.

Which form of payments do you accept ? 

Apartment payment is taken on arrival by credit card (Visa, Mastercard, AMEX, Diners), debit card or cash. Please note we require 250 security deposit for each cash payment. 

Please be aware that we do not accept Union Pay cards for deposit payments.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

Can I receive an invoice for my stay ?

Please contact reception should you wish to receive your invoice. We do not issue VAT invoices prior to your departure. 

Can I pay for somebody else's reservation or behalf of somebody ?

Please contact reception prior to arrival and we can organised this for you.

Where do I park ?

We have limited parking on site at a cost of £18 per night and this does need to be booked with reception prior to arrival. If required, there is alternative parking at Portwall Lane, approx 500 yards from the apartments. There is also on street parking available, we recommend you visit www.parkopedia.com for more information.  

Are the apartments pet friendly?

Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.

Do you accept group bookings?

If you are reserving 3 or more apartments for your party please contact us.

Do the apartments accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception. More detailed property accessibility information is available.

Do the apartments have internet access?

Complimentary Wi-Fi is available at PREMIER SUITES Bristol Redcliffe. 

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Can I have guests in my apartment ? 

You may have guests until 10 pm. Please note no parties are permitted. Our security team has the right to escort all guests off the premises. 

Do you have smoking rooms?

PREMIER SUITES Bristol Redcliffe is non-smoking throughout.

Do your bathrooms have a bath or shower?

All bathrooms are en-suite with bath and shower.

Do all the apartments have lift access?

All our apartments have a lift access.

Do all bedroom have a double beds?

Please contact reception if twins beds are required, subject to availability. 

Are the serviced apartments air conditioned?

We have a fan in each apartment and on request. We do not have air conditioned apartments.

Can I have an extra bed?

We do not provide extra beds however we have Z Beds(additional £10 per night) for children under 12 years old and cots for babies. Please contact reception prior to arrival. to arrange this. (Subject to availability.)

I have a complaint, what can I do?

Please contact our main reception in Redcliffe on 01179544800, alternatively please call our 24- hour emergency number if your complement is urgent.

Can I leave my luggage?

Yes, you can and we will happily store it for you free of charge.

Which is the nearest airport?

Bristol International Airport Bristol airport

Which is the nearest train station?

Bristol Temple Meads (10 minutes’ walk from us)  trainline.

Is it cheaper to book online?

Only if you book directly on our website PREMIER SUITES Bristol Redclifee .

What are the coordinates of PREMIER SUITES Bristol Redcliffe?

51°27'00.7"N 2°35'18.6"W

51.450204, -2.588499.

What Plugs/voltage is used in UK

The standard voltage is 230 V and the frequency is 50 Hz.

Are there power adaptors in the apartments?

We can provide them on request subject to availability. Alternatively you can purchase them at all major rail and bus stations and from local supermarkets.

What methods of public transportation can I take to PREMIER SUITES Bristol Redcliffe?

From Bristol International Airport, you can take the Airport Flyer bus and get off at St Mary’s Redcliffe which is less than 5 minutes walk from us. For more information and timetable please visit Bristol airport.

From Bristol Temple Meads rail station, you can walk to us (10 minutes) or local taxis are available at the station taxi rank.

How far is the PREMIER SUITES Bristol Redcliffe from the Town Centre?

We are at the town center. Within 20 minutes walking radius, to Bristol’s most touristic sights 

How do I modify my reservation?

If you booked directly with us you can contact us to modify your reservation. 

If you booked via an agency then you will have to contact the agency you booked with

Are there laundry facilities?

All of our apartments are fully equipped with washer dryer. 

What kitchen equipment will I find in my serviced apartments?

All of our apartment kitchens are fully equipped with the following:

Electric 4 ring hob

Oven, Microwave

Electric kettle


Fridge and Freezer




Cooking utensils

Pots and pans

Washing up facilities

Tea towel, Oven glove and fire blanket.

How many people can stay in each apartment?

Typically, the below rules apply:

One bedroom apartment – two people

Two bedroom apartment – four people.

Do I have to stay for a minimum number of nights? 


Are towels and bed linen included? 


Do you provide cots and high-chairs?


Can I extend my booking? 

Yes, subject to availability.

Is it possible to view an apartment before I book? 

Yes, you can arrange this with our team on site by contacting us on 01179544800 or [email protected] or [email protected]

What is there for families to do in the area?

Bristol is a great destination for a family trip and we pride ourselves on being a family-friendly city. Following are some of the top most recommended sites to visit as a family. Bristol Aquarium, Bristol Zoo, Bristol Museum and Art Gallery, M Shed, Watershed, Aerospace Bristol, Brunel’s SS Great Britain and We The Curious and many more.

Note: You must take all necessary steps to safeguard your personal property and we accept no liability to you in respects of damage to, or loss of, such property unless caused by negligence on our part